Shipping & Delivery Policy

Dear customer, welcome to Cute Pet Bakery.

Shipping & Delivery Policy

• For same-day standard time and regular cake delivery, orders must be received by Cute Pet Bakery before 4 hours of delivery timing. Monday – Sunday, IST.
• For same-day or midnight delivery, orders must be received 4 hours earlier than delivery time. Monday – Sunday, IST.
• Extra charges for midnight delivery after 10.00 PM Monday – Sunday, IST.

Delivery may take longer due to:

• Bad weather
• Political disruptions
• Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Before major occasions, we suggest that you place your order at least 3 to 4 days in advance.

Products that are hand delivered cannot be delivered along with courier products.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

• Wrong shipping/delivery address.
• The recipient is not available.
• Premises locked.
• The recipient refuses to accept the delivery

In case the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.

Proof of delivery will be provided in case of any dispute in delivery.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, or liability can be made. We will surely try our best as mentioned below:

• Call the recipient to schedule an appropriate delivery time.
• Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
• Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
• Leave the bouquet/arrangement with a neighbor and place a message on the recipient’s door with this
• information.

Midnight Deliveries

Subject to the other terms of the Shipping Disclaimer, delivery will be made between 10.00 pm to 11.30 pm on the chosen delivery date. Note: Please choose the date of delivery a day prior to the date of the occasion.

Fix Time Deliveries

We cannot commit to the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per the selected time.

Delivery of Courier Products

The products will be delivered through our courier boys only with all the terms and conditions of the Cute Pet Bakery.
We do not deliver the product through third-party courier agencies and companies.
All orders are carefully packed and shipped from our warehouse, soon after the order has been dispatched.

• We will consider the order executed in the below cases:
• Wrong shipping/delivery address.
• The recipient is not available.
• Premises locked.
• The recipient refuses to accept the delivery.
• In case the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.