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  • Refunds & Returns

    Dear customer, welcome to Cute Pet Bakery.

    Welcome to Cute Pet Bakery, an online dog cake delivery service in India. Our website, www.cutepetbakery.com, and associated sites listed in Annexure A are subject to the following terms and conditions, which govern your use of our services. By accessing, viewing, or using our website, you acknowledge that you understand and agree to these terms and conditions, which are legally binding. Please read these terms carefully before using our services.

    Cute Pet Bakery reserves the right to amend/modify these Terms and Conditions at any time.

    Your participation as a customer in this service will constitute acceptance of this agreement.

    These terms of use apply to all users of the website. The website doesn’t include content, information, or links to third parties or third-party websites. Cute Pet Bakery regularly reviews materials posted, or products or services offered, on the website.

    Returns and Refund Policy

    If you find a defective product upon delivery, we will either replace it or provide a refund. However, please note that no returns or refunds are allowed once the product has been checked and sent. If you notice an issue with the product (cake), please inform us as soon as possible. You can write to us at [email protected] or call us at +919315262198 (08:00 AM-8:00 PM, Monday through Sunday).

    Cute Pet Bakery is not responsible and does not guarantee a refund for cases where:

    • Cake and other products and preserved items are delivered to an incorrect address provided by the sender.
    • Unsuccessful deliveries arise from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
    • A full refund for cancellations is allowed if made 24 hours or more before the scheduled delivery date.
    • Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Cute Pet Bakery, the refund takes 7 to 10 business days to reflect in your account.
    • Offline refund is credited once the customer shares the bank details post which takes 7 to 10 working days.
    • A regular cake full refund for cancellations is allowed cancellation if made 3 to 4 hours or more before the scheduled delivery date.

    Payment Details

    • Online: Customers can place an order on the website and make the payment through the below-mentioned modes of online payment Debit Cards, Credit Cards, Net banking, PayPal, COD, and UPI.
    • Debit Credit Cards: All cards are accepted.

    Shipping & Delivery Policy

    • For same-day standard time and regular cake delivery, orders must be received by Cute Pet Bakery before 4 hours of delivery time. Monday – Sunday, IST.
    • For same-day or midnight delivery, orders must be received 4 hours earlier than delivery time. Monday – Sunday, IST.
    • Extra charges for midnight delivery after 10.00 PM Monday – Sunday, IST.

    Delivery may take longer due to:

    • Bad weather
    • Political disruptions
    • Other unforeseen circumstances

    In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

    Before major occasions, we suggest that you place your order at least 3 to 4 days in advance.

    Hand-delivered products cannot be delivered along with courier products.

    We attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

    • Wrong shipping/delivery address.
    • The recipient is not available.
    • Premises locked.
    • The recipient refuses to accept the delivery

    In case the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

    Proof of delivery will be provided in case of any dispute in delivery.

    If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, or liability can be made. We will surely try our best as mentioned below:

    • Call the recipient to schedule an appropriate delivery time.
    • Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
    • Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
    • Leave the bouquet/arrangement with a neighbor and place a message on the recipient’s door with this
    • information.

    Midnight Deliveries

    Subject to the other terms of the Shipping Disclaimer, delivery will be made between 10.00 pm to 11.30 pm on the chosen delivery date. Note: Please choose the date of delivery a day prior to the date of the occasion.

    Fix Time Deliveries

    We cannot commit to the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per the selected time.

    Delivery of Courier Products

    The products will be delivered through our courier boys only with all the terms and conditions of the
    Cute Pet Bakery.
    We do not deliver the product through third-party courier agencies and companies.
    All orders are carefully packed and shipped from our warehouse, soon after the order has been
    dispatched.

    • We will consider the order executed in the below cases:
    • Wrong shipping/delivery address.
    • The recipient is not available.
    • Premises locked.
    • The recipient refuses to accept the delivery.
    • In case the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

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